QUESTIONS & ANSWERS
Do you have Covid 19 infection control and patient screening policies in place?
Yes please head to our Terms and Conditions page for full policy information.
What’s the difference between Osteopathy, Physiotherapy and a Chiropractor?
These days choosing which one of these professions is often a matter of preference. Osteopaths are very hands on using a lot of massage and articulation of joints along with joint manipulation – you will definitely feel that you have been worked on after! Physiotherapists tend to focus more exercises and stretches to aid in rehabilitation, while Chiropractors may perhaps focus solely around joint manipulations. They all come to diagnosis in slightly different ways, Osteopaths can perhaps look a little more holistically and while treating the symptomatic area may also treat parts of the body which they think are the underlying causes of the symptoms.
Will I receive treatment on my first visit?
Of course! The initial consultation will last a full hour and you will be given a diagnosis, treatment plan and what you’ve come in for – treatment! For the first 10-15 minutes your Osteopath will go through a few medical case history questions in order to build a picture of your case, followed by a thorough examination which will involve going through some basic movements and tests. Once a diagnosis has been made your Osteopath will begin treatment and you’ll be on the road to recovery!
Should I have Osteopathy or a Sports Massage?
With a Sports Massage no diagnosis is made although you may be given advice on what potentially could be causing some of the tightness in the musculature. Osteopathy, on the other hand, will provide you with a concise diagnosis and treatment plan. Due to the fact that we will be treating the cause as well as the symptoms Osteopathy looks at long term prevention as well as cure and so more treatments are usually necessary, where as a Sports Massage is often considered as only short term relief, regardless of complexity.
How many sessions will I need?
Ideally your practitioner is trying to get you better as soon as possible! Some cases take just a couple of treatments some can take many more. However on average it usually takes 5-6 sessions of treatment in order to reduce symptoms to the point of preventing reoccurrence.
How long do treatments last?
Here at Wandsworth Town Osteopathy we hate to rush you and unlike many other clinics our appointment times are longer than most at 1 hour for an initial consultation and 40 minutes for every follow up. This is so we can ensure you get a full 30 minutes of treatment in each session and time getting changed, examination, re-examination and discussing diagnoses doesn’t eat into valuable hands on treatment!
Do you have early morning and late evening appointments?
Yes! Pain isn’t only 9-5 and neither are we, so appointment times are available from 7am – 9pm during the week, ready to catch you before and after work. As well as availability during the weekends.
Will I have to undress?
We may ask you to undress partially for treatment in some cases, however we want you to feel completely comfortable during treatment at Wandsworth Town Osteopathy and you will not be asked to undress any more than you are happy to. We advise bringing along with you some loose shorts or appropriate underwear. Gowns can be provided, and you are welcome to bring a chaperone along if you wish. Your modesty is respected at all times.
Do you take card payments?
Yes we take all credit and debit cards, including AMEX so you can build up those Avios points, as well as accepting cash, cheques and bank transfers.
Is Osteopathy safe?
Osteopathy is safe for all ages, and we will be able to treat 99.9% of cases. All our Osteopaths are registered with the General Osteopathic Council and have gone through years of extensive training to be granted use of the title Osteopath. Any contraindications to treatment will be flagged up during your initial consultation, in which case you may be referred on to another healthcare professional if warranted.
Is Western Acupuncture safe?
Western Acupuncture is completely safe and painless, your practitioners are highly skilled at administering the needles and have extensive knowledge of the anatomy, physiology and pathophysiology required to treat safely. You are in good hands! Some mild bruising may occur in vary rare cases.
Are there any side effects to treatment?
Osteopathy, Sports Massage and Acupuncture may all result in some discomfort post treatment and very rarely superficial bruising can occur. However this is very uncommon and any soreness should last no more than 24 hours after treatment. We advise icing the areas that have been worked on in aid to combat any discomfort you may feel if it occurs. Treatment shouldn’t stop you doing anything you had planned to do including exercising, however please take the advice of your practitioner as every case is different.
Do I need a GP referral?
No, you do not need a GP referral to be treated. You can be seen as soon as you like with one of our Osteopaths.
Do you have a complaints procedure?
We ask you to bring up any complaints with your practitioner first and we will endeavour to put right what you feel has gone wrong, however if you wish to take the matter further then the General Osteopathic Council will advise you further https://www.osteopathy.org.uk
How do I check my Osteopath is regulated?
All Osteopaths are regulated with the General Osteopathic Council in accordance with Osteopath’s Act 1993 and have undergone at least 4 years training to earn the title Osteopath. It is illegal for someone to call themselves an Osteopath without being on the register. Every registered Osteopath’s details can be found on General Osteopathic Council database https://www.osteopathy.org.uk
How do I cancel my appointment?
Can I claim for treatment on my health insurance?
We are associated with multiple health insurance providers, please inquire first with them to see if you are covered and ensure your excess has been paid. We also provide detailed invoices for cash back plans. Please see our Terms & Conditions page for further details. Please note you may not be able to claim for Western Acupuncture as a stand alone treatment through insurance companies, as we are regulated through the General Osteopathic Council rather than the British Acupuncture Association. Please check your policy before booking.
Is Paediatric Osteopathy available?
We have an excellent specialist Paediatric Osteopath, Alexandra, who works at Wandsworth Town Osteopathy. She has completed her full 2 year Diploma in Paediatric Osteopathy from the prestigious Osteopathic Centre for Children here in London. For more information about Alexandra and Osteopathy for children and babies please visit the Paediatric Osteopathy section on our website or email us at firstname.lastname@example.org.