Wandsworth Town Osteopathy- Privacy Policy-

WANDSWORTH TOWN OSTEOPATHY PRIVACY POLICY

Privacy Policy

This page informs you of our policies regarding the collection, use and disclosure of personal information when using Wandsworth Town Osteopathy or www.wandsworthtownosteopathy.co.uk. By accepting our Privacy Policy when booking, you also agree to our Terms and Conditions.

Personal information collection and use

When booking at Wandsworth Town Osteopathy, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:

Name
Email address
Telephone number
Date of birth
Postal address

This data is held securely and is only shared where necessary for the purposes of your care, administration, or legal obligations.

Medical information collection and use

For the purposes of providing treatment, Wandsworth Town Osteopathy may require relevant medical information. We will only collect what is necessary for your care. During your visits, we will make clinical notes which may include details of medication, treatment and other health-related information.

Your data is always stored securely and is only accessed by practitioners involved in your care or administrative staff operating under strict confidentiality agreements. Where required, and with your informed knowledge (unless legally required), medical records may be shared with GPs, consultants, surgeons or health insurance providers.

Contact details such as telephone numbers, email addresses and postal addresses may be used for:

Appointment reminders
Communication regarding your treatment
Sending reports where required

Retention Policy

We will retain personal data for the duration of your treatment and for eight years after your final appointment in line with legal and professional obligations. Records for minors will be retained until the patient reaches the age of 25.

After this period, records will be securely deleted unless minimal data must be retained to meet legal obligations.

Log data

Like many websites, we collect log data such as IP address, browser type, referring pages, and time of visit. Cookies may be used to store visitor preferences. We may use third-party services such as Google Analytics to analyse website usage. These providers operate under their own privacy policies in line with GDPR.

How the information is used

Personal data collected by Wandsworth Town Osteopathy will never be sold, rented or leased to third parties. We are registered with the Information Commissioner’s Office (ICO) and comply with UK data protection legislation.

Communications

We may contact you with newsletters, clinic updates or marketing communications where you have opted in to receive them. You may opt out at any time using the unsubscribe link in emails or by contacting the clinic directly.

We may also send as part of routine patient communication:

Appointment reminders by SMS
Booking confirmations by email
Follow up emails

Cookies

Cookies are small files stored by your browser that enable website functionality and preference tracking. You may disable cookies via your browser settings; however, some features of the website may not function correctly as a result.

Google adverts

Google may use cookies, including the DART cookie, to serve adverts based on your browsing behaviour. You can opt out of this via Google’s advertising settings.

Security

We take reasonable and appropriate technical and organisational measures to protect your personal data. However, no method of electronic transmission or storage is 100% secure. While we strive to safeguard your data, we cannot guarantee absolute security.

Collaborative Practitioners

Wandsworth Town Osteopathy works with independent collaborating practitioners, including Four Therapy. Where a patient books with or is treated by a collaborating practitioner, relevant personal and medical data may be shared strictly for the purposes of treatment, administration, invoicing, complaints handling and legal compliance. Each collaborating practitioner operates as an independent data controller and is responsible for their own data protection compliance. All data sharing is carried out in accordance with GDPR and UK data protection legislation.

Cliniko, Ideal Receptionist and Paper notes

Wandsworth Town Osteopathy stores electronic patient records on Cliniko, a secure cloud-based practice management system located in Australia. Cliniko operates under GDPR-compliant contractual safeguards.

We also use Ideal Receptionist, a virtual reception service. They do not record calls and process appointment information securely via Cliniko systems. All associated email systems use two-factor authentication.

Paper notes, where used, are stored securely within the clinic.

Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request erasure (where applicable)
Restrict processing
Object to processing
Request data portability

To exercise your rights, please contact Wandsworth Town Osteopathy directly. Up to three forms of identification may be required for verification purposes.